ACMA issues first directions to comply with new telco product information rules

The Australian Communications and Media Authority (ACMA) has announced that two Victorian telcommunications companies have become the first to be directed to comply with new product information rules under the Telecommunications Consumer Protections Code 2012 (TCP Code).

The ACMA has issued directions to Touch Mobile Pty Ltd and Jadi 1 Pty Ltd to comply with clause 4.1.2 of the TCP Code.

The ACMA found that both Touch Mobile and Jadi 1 failed to make Critical Information Summaries available for their plans - a requirement under Clause 4.1.2 of the TCP Code. Jadi 1 has complied with the requirement since the direction was issued.

The directions follow three formal warnings issued in April and May 2013 to other telecommunications providers for failing to have their Critical Information Summaries available. Those particular companies acted quickly to comply with the TCP Code.

Critical Information Summaries allow consumers to compare telecommunications services on a like-for-like basis and help them to better understand and choose the most suitable plan.

The requirement on telcommunication companies to offer succinct Critical Information Summaries to customers has been in force since 1 March 2013.

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